you've got question,
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Have questions?  We have answers!  Below, we’ve covered many of our most frequently asked questions, but should anything come to mind that we don’t cover below just ask!

worker at Comfort Inn & Suites Logan International Airport

do you offer an airport shuttle??

Yes! We have a 24-hour Shuttle Service to Boston Logan International Airport that leaves the hotel every half hour. Our 24/7 shuttle is included in the hotel fees.

For pick ups from Boston Logan International Airport you will need to call the hotel directly at 781-485-3600. Please allow 20 minutes for pick up. We do not make regular stops at each terminal or T-station for pick ups.  Please note that our shuttle is unfortunately not wheelchair accessible. The shuttle is available on a first come first serve basis, please allow ample time during peak periods to get to the airport.

how are you impacted by the sumner tunnel closure?

The good news is that we’re already on the same side of the Harbor as Boston Logan Airport!  The Sumner Tunnel closure will likely increase traffic throughout the area, but least of all for us!

do you have onsite parking?

Parking for cars during overnight stays is available at $20/car/night, however, we do have park & fly packages available should you need to leave your car with us longer.

do you have a pool?

Yes! Our heated indoor pool is ready & waiting for a day full of family fun.

what's your cancellation policy?

For most reservations, our cancellation policy is 4:00pm on the day before arrival, but this may vary on some reservations.  Please check your reservation details for specific cancellation policy information.  For most reservations, reservations not cancelled before 4:00pm will be charged one night’s room and tax. A cancellation number will be provided for you should you need to cancel your reservation. You must obtain a copy of your cancellation number or email for your cancellation to be valid.

how old do I need to be to stay?

You must be 18 years of age or accompanied by someone 18 years of age or older.  A valid picture ID and credit or debit card are required to check-in

are you pet friendly?

Yes!  We are a pet friendly hotel.  A non-refundable deep-cleaning fee applies.  For one night stays, the fee is $75.  For stays of two or more nights, the fee is $125.  Pets must be under 50 pounds.  There is a two pet maximum per room.

what forms of payment do you accept?

We take all major credit cards, as well as cash payments upon check-out.  A valid credit card is required at check-in.  We cannot accept prepaid debit cards or electronic payments such as Venmo, Chime, or Cashapp.

All credit cards/debit cards will be authorized for the full value for the room plus taxes, plus $100 for incidentals. If using a debit card please allow up to 15 days for the hold to be released after check out.

are you a smoke-free property?

Yes!  We are a 100% smoke-free and vape-free property.  Smoking or vaping anywhere inside the property will result in a $250 non-refundable deep-cleaning fee.  We have a dedicated outdoor smoking area available.

do you have laundry onsite?

Yes!  We do have self-service, coin-operated laundry available on property.

do you have a restaurant?

Yes!  Margaritas Mexican Restaurant & Cancun Pizza are located on property.

what taxes and fees do you have?

The total tax rate for stays comes to 11.7% and we have an additional hotel fee of $6 per room per night.

have a question we haven't answered?

sleep soundly.

Each of our rooms is comfortably appointed with plenty of space to spread out, whether for a night or for a week. Coffee makers, high-speed WiFi, full blackout curtains, irons & ironing boards, all come standard, as does a good night’s rest.

question? ask us!

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